Complaints

If you aren’t happy with us, then please let us know by contacting us at complaint@clarityam.com. 

 

• We will contact you to understand your complaint in detail within one day of receiving your complaint.

• We aim to send a final response to you within four weeks of receipt of your complaint. If we are unable to provide you with a final response within this time, we will send you an update.

• If your complaint remains unresolved eight weeks from the date you made the complaint, you may have the right to refer it to the Financial Ombudsman Service. Further information is available from the Financial Ombudsman Service website http://www.financial-ombudsman.org.uk.